Getting Started
Set up properties, TAT IDs, and your first bookings.
Support Center
TATi Maui Support —
We're Here to Help
Find answers to common questions below, or reach our team directly.
We typically respond within one business day.
KNOWLEDGE BASE
What do you need help with?
Tax Calculations
Understanding GET, State TAT, and MCTAT rules.
Reports & Payments
Monthly summaries and Year-End Tax Packages.
Bookings
Managing Airbnb, Vrbo, and Direct guests.
Account & Billing
Manage plans, payments, and cancellations.
Analytics
Understanding occupancy and income charts.
FAQ
Most Common Support Questions
How do I add a property in TATi Maui?
Go to the Properties page and click "Add Property." Enter your details, including your Hawaii State TAT ID, GET License, and Maui County MCTAT ID. These are required for accurate calculations.
Why is my tax calculation different from what I expected?
Common reasons include entering the Net Payout instead of the Gross Payout, or a missing MCTAT ID which prevents that specific tax from calculating. Check your booking figures first.
What is the difference between State TAT and MCTAT?
State TAT (11.0%) goes to Hawaii DOTAX. MCTAT (3.0%) is a separate tax paid directly to Maui County. TATi Maui tracks both independently for your records.
Can I use TATi Maui on my phone?
Yes. TATi Maui is fully web-based. Simply visit app.tatimaui.com on your mobile browser and log in. No app store download required.
Still Need Help?
Reach our team directly via email. We respond within 1 business day.
support@tatimaui.com
Monday–Friday | Hawaii Standard Time
Please include:
- Account email address
- Property name
- Brief description & screenshot